Frequently Asked Questions

We accept most major PPO/POS commercial insurance policies as well as Medicare. We do not accept HMO, Medicaid or Third-Party Liability insurance. Please contact your insurance company for full eligibility and benefits prior to contacting us.

If we are not contracted with your insurance or specific plan, we offer affordable self-pay rates. If you would rather use your insurance elsewhere with an in-network provider, please contact the National Headache Foundation at 1-888-NHF-5552 for additional providers.

As a courtesy to our patients, we will bill your primary insurance. Please contact your insurance company for full coverage details.

We have multiple locations. To choose a location near you, click here!

If you are having a life threatening emergency, please call 911.
If you call outside of clinic hours, the answering service will put your call though to our on-call provider. Please note, there is a charge for all after hour calls.

If you are having a life threatening emergency, please call 911.
Our clinical staff is with patients throughout the day, so immediate assistance is not usually possible. Please leave a detailed message and we will return your call as soon as possible. Calls before 3 pm will be returned within the same business day. After 3 pm, calls will be returned the following business day. We highly recommend sending the clinical team a secure message via MyChart. If you have not activated your MyChart, please click here to do so!

Yes, we are open on a select number of Saturdays for follow up and procedural appointments only! Call us to find out the next opening!

Yes! With 40% of our patients residing outside of the Chicagoland area, we offer multiple types of appointments! You have the option to be seen in the clinic, as a telehealth appt or telephone consult! For those who prefer to come into the clinic, we offer a discounted rate for accommodations at surrounding hotels as needed.

Chicago (Lincoln Park) Clinic: Blackhawk on Halsted (SP+ Parking) the parking garage is located on the backside of the building at 1467 N Dayton St, Chicago, IL 60642. Parking is not free, but with ticket validation it is heavily discounted. 

Hoffman Estates Clinic: There is available parking on the premises. 

St. Joseph’s In-patient Unit: There is a parking garage available to park for inpatient stays. You will receive a ticket when entering. Hold on to that ticket as you will need it for validation upon discharge! With ticket validation, the cost is $5. 

Greenfield Wisconsin Clinic: Designated private parking lot in front of the building.

When you are seen on a new patient basis, your physician will perform an in-depth headache history. Based on his/her findings, you will be given the recommendation moving forward on what the doctor feels is the best course of treatment, whether to treat on an outpatient vs an inpatient basis. It is impossible for us to know what your treatment plan will be until you are seen. If you are recommended for the inpatient stay, there is an option to be admitted within the same day. However, we also understand that in some cases, you may need to delay hospitalization until your schedule will permit the absence. We are willing to work with you in deciding the best treatment option for you!

The inpatient treatment program is a multi-dimensional approach to treatment. This will involve individualized drug therapy, psychology, physical therapy, biofeedback & alternative therapies such as massage and acupuncture. The same doctor who treated you in our clinic will direct your treatments at the hospital. You will see other doctors and caregivers for some of the specialties mentioned above, but a Diamond Headache Clinic physician will be there every day to make sure your treatments are going well. Upon admission, there will be a welcome packet in your room. Included in the packet will be the schedule for your stay!

You will be permitted to wear your own clothing throughout the duration of your stay! We recommend packing for a 7-10 day stay. There is a washer and dryer on the unit if you need to utilize laundry services. We also recommend travelling with your own toiletries. The schedule will keep you pretty busy during the day but there is downtime at night. You are permitted to have your phone, laptop, tablet, book, etc. to use during down time hours.

No. The vast majority of medications will be provided to you from hospital supply. If there is a supplement or medication that you take for other medical purposes besides headache, notify your doctor so they can be added to your treatment plan. If you do bring your home medications, they will be taken from you upon admission and stored until discharge. In the event that the hospital does not have something that you take, they will allow you to take medication from your personal collection, but the need for this does not happen often.